Great Pedals, Shocking Customer Service
Posted on 24th, September 2015 about Nano-x Pedals by Andy
These pedals were constantly out of stock. Pre-ordered them for mid September delivery. When mid Sept arrived I had to prompt SSC about my order. When arrived I was very happy with the overall package and the quality, apart from the fact that I received 2 right hand pedals. When I enquired about this I was given 2 options; 1 - return them for a replacement 2 - order another set, and return the originals for a refund As a customer why am I required to put right their mistake? And who is to say that they will not get it wrong again? Am currently considering a third option. Return for a full refund, never use SSC again and spread the word about how they don't really care about customer satisfaction.
Hello im sorry you have had an issue. As would have been explained we would re-imburse the cost of returning a faulty issue. Mistakes unfortunately happen and we will rectify any problem you have, the second option was just a way of speeding the process up.